Returns and Warranties

What is your return/exchange policy?

Is it not what you were looking for? No biggie, people change their minds. We understand. All purchases may be returned within 45 days. Beyond 45 days, it might give our customer service a bit of a headache, but get in touch and we will see what we can do for you! Please ensure that the item is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers.

Unfortunately we don’t accept returns on pre-loved or sample sale items. If there does appear to be an issue with your purchase, please contact us at customerservice@omybag.nl and we will do our best to resolve this for you.

Can I return a pre-loved O My Bag?

Unfortunately we don’t accept returns on items bought from our pre-loved library. If there does appear to be an issue with your purchase, please contact us at customerservice@omybag.nl and we will do our best to resolve this for you.

If you wish to exchange your pre-loved O My Bag you can enrol in the Second Hand Program. This program allows you to either exchange your O My Bag with another similar pre-loved item or receive a 20% discount on a new item. You can find more information about our Second Hand Program on our website.

How can I return my order?

Returns are free for all orders within the Netherlands, Germany, Belgium, and Luxembourg. Please contact customerservice@omybag.nl in case you haven’t received your return label in the box. If you are located outside of the Netherlands, Germany, Belgium, and Luxembourg, unfortunately we can’t cover for your return shipment.

Going for it? Ship the returns to:

O My Bag – Returns
Watermolen 6
4751 VK Oud Gastel
The Netherlands

We will make sure to transfer the purchasing amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.

Unfortunately we don’t accept returns on pre-loved or sample sale items. If there does appear to be an issue with your purchase, please contact us and we will do our best to resolve this for you.

Can I return my purchase in store?

We accept returns in our flagship store in Amsterdam or our brand store in The Hague. Just make sure to have your order number or receipt ready so our team can best take care of you.

Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days.

How can I exchange my order?

We accept exchanges from in-store purchases at our flagshipstore in Amsterdam or in our brandstore in The Hague. We do not accept exchanges from online purchases in our store. At this point our webshop does not allow direct exchanges, so you need to return your purchase and place a new order.

What if i didn't purchase my item directly from O My Bag?

If your order was not purchased at our online store or in our flagship- or brand store, we can’t help you with a return. Please contact the store where you purchased your item.

My newly arrived O My Bag has a scratch or spot on it, what should I do?

Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, the vegetable tanned leather is not flawless and smooth. Scratching will occur an irregularity in color and texture are part of this leather. These characteristics make it a unique product that ages beautifully over time.

Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Want to see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.

Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well.

The color of the product is different from what it looks like on your website.

Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.

Note: Due to the natural  process, the color of your bag will change over time naturally. Contact customerservice@omybag.nl if you have any further questions and we will do our best to advise you.

I received a damaged/ incorrect item, what to do?

If you have received a damaged, defect or incorrect item, contact customerservice@omybag.nl with a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!

I see a defect on my O My Bag, what should I do?

Our bags are designed to last. If it shows a defect, we will always try to help you the best we can. Please send us an email at customerservice@omybag.nl and include a few photos of the issue so we can get back to you with a solution.

If you need a new strap or knob button, we will send you a new one.

I have a different question!

If your question isn’t here, please send us an e-mail! We’ll answer it as soon as possible: customerservice@omybag.nl