We’re in this together

Optimism is rooted in the core of our brand, as is teamwork, and the drive for positive change. We want to thank you for your continued support during this strange time, and hope you too are staying safe and healthy.

COVID-19 update - 2 February 2021


From Wednesday February 10th onwards, we will offer Pick-Up service at our Amsterdam Store!

Call and order by phone and Whatsapp on 020 772 4464 between 10:00 – 18:00 and we will arrange a pick up time. You can also place an order via mail at store@omybag.nl or send a DM via Instagram or WhatsApp.

Next to the Pick-Up option we keep offering our door-to-door service with Peddler for local deliveries in Amsterdam. Order via phone, mail or DM before 2PM and we’ll make sure your order is delivered before 6PM same day.

As always, our online store is open.

We are doing our best to deliver your online orders within the expected timeframes, however there may be a delay with postal services. 

Thank you for your ongoing support during this time. We promise to keep sharing our story and make a positive difference in the world, one bag at a time. 

Love, The O My Bag Team. 

Store Hours

Amsterdam

Monday – Saturday: 10 – 18hr

Sunday: 12 – 17hr

Online

Open – Business as usual. 

Shipping

Can I still order online?

We will continue to offer regular worldwide shipping via PostNL, DPD and UPS. With the exception of some post codes in Spain: 10900, 10374 and 24763.

Can I pick my package up from a drop-off point?

Depending on the country, you will be able to select drop-off points in the checkout. 

How long will it take for my package to arrive? 

We are doing our best to deliver within the expected timeframes, however there may be a delay due to COVID-19. For additional assistance please contact customerservice@omybag.nl

Return Policy

How long does it take for my return to be processed? 

Once your purchase has been returned to our warehouse your return will be processed within 14 days. Due to shipping delays this process may take slightly longer than usual. 

Can I still return my order for free? 

We are able to provide free returns for The Netherlands, Belgium, Germany and Luxembourg only. 

If you have any further questions regarding our returns policy, please contact customerservice@omybag.nl